e-Literate

Present is Prologue

Tag: Piazza

  • Piazza Makes Three Significant Changes To Deal With Privacy Issues

    Piazza Makes Three Significant Changes To Deal With Privacy Issues

    For those following the Piazza privacy issues, we have a new update where the company has made three significant changes in their response to privacy concerns from several universities. They are now using true opt-in for their Careers product, they have stopped the practice of using university logos without permission, and they are now offering an easier process to enter into no-cost agreements. For those who have not followed, read here here and here for background. And remember that this case of Piazza’s usage of student data can be seen as a case study on third-party learning apps as we move closer to the Next Generation Digital Learning Environment / LMS as Hub concept.

    Opt-In vs Opt-Out

    In my original post, one of the key issues I called out was that Piazza did not offer with their Q&A platform a true opt-in method for students to choose to allow their personal data to be shared with recruiters through the Careers product.

    What does that opt-in look like in practice? Faculty assign usage of the platform, and during setup students see a pre-checked box labeled “Sign me up” for opting into the Careers service. (more…)

  • University Responses to Piazza: Some good, some bad, some web site changes

    After our reporting from Nov 10 on “Popular Discussion Platform Piazza Getting Pushback For Selling Student Data”, I was invited by Piazza CEO Pooja Sankar to visit the Piazza offices. During my visit, we had an open conversation where I got to meet pretty much the entire staff and have a direct conversation with Sankar and Sunthar Premakumar. After that meeting, Piazza provided a statement that we published in “Piazza Response To Blog Post On Student Privacy”. The statement primarily dealt with a mea culpa from Piazza about working directly with institutions to form agreements around privacy policies and terms of use, including this section:

    We are committed to fixing this. In fact we already have started. We have entered into agreements with Georgia Tech and Brown, and have ongoing engagement with Stanford, UBC and UC Davis[1]. In our conversations universities have been very happy with our policies, practice, and compliance. We are fully committed to entering into contracts with universities that protect students, professors, and the institutions including FERPA, accessibility, and more.

    I have subsequently had conversations with staff from several of the schools mentioned above to verify the information. Some of the responses were good (as in positive review for Piazza and their willingness to work with the school), some were bad, and in parallel I noticed several web site changes that appear to be related to this reporting and follow-up. (more…)

  • Piazza Response To Blog Post On Student Privacy

    Based on Thursday’s blog post “Popular Discussion Platform Piazza Getting Pushback For Selling Student Data”, Piazza’s CEO Pooja Sankar invited me to meet at their offices Friday afternoon. Given the nature of Thursday’s post, I offered to publish any statement that Piazza had in response here at e-Literate, an offer they accepted. I will defer further analysis for a few days.  – PH

    Update: In the process of making copy-editing changes, we accidentally temporarily removed links accessibility and FERPA compliance documentations. They have been restored to the current draft.

    Sorry about that.

    Statement From Piazza CEO Pooja Sankar

    We at Piazza take our obligations to our community of students, professors, and institutions of higher education very seriously. We cherish and safeguard the privacy of our community. But we made a mistake by not engaging and responding to a way befitting of the trust placed in us. Many of our 1500 Universities reached out quite reasonably to enter into legal agreements for the free service. But as a lean, sub-30 person company without in-house legal, we were overwhelmed with all the (expensive) requests for one-off contracts (for a free Q&A service). We handled it poorly. This unfortunately gave people the impression that we were arrogant. You deserve better. We can do better. (more…)

  • Popular Discussion Platform Piazza Getting Pushback For Selling Student Data

    Update– Please see follow-on posts addressing changes since this post:

    Piazza is a collaborative question-and-answer platform that is “completely free” and can easily integrate into an institutional LMS, or in some cases replace the LMS. In our interviews for e-Literate TV, we have heard several glowing reviews about student engagement increasing thanks to the nature of the collaborative discussions. But in a case study of the aphorism that “if you’re not paying for the product, you are the product”, there are some significant privacy concerns around student data being sold, and several universities are pushing back.

    The source of the dispute is not one of a vendor getting caught selling or sharing data behind the scenes, however. Piazza is quite open about their ongoing usage of student data to generate revenue – in their privacy policy, in their click-through terms of service, and throughout their web site. The source of the dispute is Piazza’s lenient interpretation of privacy concerns and their apparent unwillingness to comply with institutional policies or guidance on student data privacy. (more…)

  • The OpenClass Vision: An Example

    In my last post, I described a vision for combining elements of MOOC-like scale with a more traditional face-to-face classroom experience, as articulated by Pearson’s Adrian Sannier. (Full disclosure: Pearson is a client of MindWires Consulting.) A couple of months ago, I suggested in an interview with Josh Kim for Inside Higher Education that this is where MOOCs would go next:

    Question 6. Will MOOCs replace accredited curriculum? Why or why not?

    I don’t know how to answer this question, because I’m not convinced that we know what a MOOC is yet. Will there be massive elements that are integral to many curricula? Almost certainly, although I don’t know how much of it we will see in 2013. Will the curricula be all massive? Probably not in most cases. Will we consider the mix of massive and non-massive elements to be “MOOCs”? I don’t know.

    The problem that we have right now is that we have very few models for how this might work. So when Sannier mentioned a course called Habitable Worlds being developed by Professor Ariel Anbar and Lev Horodyskyj at Arizona State University that will eventually be brought to OpenClass to support this model, I asked to speak with Professor Anbar in order to get some specifics. The conversation shed some light not only on possibilities for the mixed model, but also on possible futures for the liberal arts and the role of the professor.

    (more…)

  • Piazza – An Example of Free Learning Tool Targeted at Faculty / Student Adoption

    In my recent webcast with Patrick Masson for WCET, we described the growing usage of learning tools outside the official LMS solution. Patrick described survey results done by UMassOnline that captured the rich source of (often free) learning tools used in UMass courses. Much of educational technology is moving from an enterprise LMS market – with feature-rich LMS solutions expected to provide the majority of learning tools – to a learning platform market – with interoperable tools patched together with or without the official LMS by either campus staff or even directly by faculty. These tools are quite often free, and as such they are targeted at faculty and student adoption, rather than institutional adoption via a Request for Proposal process.

    One example of these tools is Piazza, which is a “a place where students can come together to ask, answer, and explore under the guidance of their instructor”. Think of the tool as an combination of discussion board, chat room, and wiki, with some design elements from Google Wave. While the description might be hard to understand, that is part of the issue – Piazza is not targeted to replace the LMS or to replicate specific LMS functionality.

    Jessica Wong at MakingUseOf has a very useful post running through the functionality of Piazza for those interested in the tool itself. My interest for this post is more on what Piazza represents in terms of ed tech trends with the availability of free platforms and tools that are targeted at student and faculty adoption.

    (more…)