Here’s a nice, short piece in Learning Circuits summarizing Sam Adkins’ take on workflow learning. One point of clarification that I found particularly helpful:
How does workflow learning differ from electronic performance support systems (EPSS)? Unlike EPSS, workflow learning
- is iterative and evolves as work processes evolve
- has a strong bi-directional interaction
- has robust measurement, monitoring, and modification feedback loops.
Workflow learning applications integrate with enterprise applications-for example, ERP or CRM systems-to link worker performance with organizational data, business intelligence, and productivity metrics.
While I’m not sure that all EPSS gurus would agree, Adkins lays out clear, cogent, and credible points of distinction.