e-Literate

Present is Prologue

Tag: layoff

  • Say What? Buzzfeed follows up on D2L story with solid reporting

    In a post last month I questioned the growth claims that D2L was pushing to the media based on their recent massive funding round. A key part of the article was pointing out the lack of real reporting from news media.

    It is worth noting that not a single media outlet listed by EDUKWEST or quoted above (WSJ, Reuters, Bloomberg, re/code, edSurge, TheStar) challenged or even questioned D2L’s bold claims. It would help if more media outlets didn’t view their job as paraphrasing press releases.

    I should give credit where it’s due: Education reporter Molly Hensley-Clancy at Buzzfeed has done some solid reporting with her article out today.

    In response to detailed questions from BuzzFeed News about figures to back up its claims of record growth in higher education and internationally, the company released a statement to BuzzFeed News, saying “As a private company, D2L does not publicly disclose these details. The past year has been one of record growth for D2L, culminating in the recent $85 million round of financing.” A representative declined to make the company’s CEO, or any other executive, available for an interview related to the company’s growth.

    The stonewalling didn’t come as a surprise to former employees with whom BuzzFeed News spoke.

    “The picture they’re painting of growth is not accurate,” said one former employee, who left the company within the last year and asked to remain anonymous, citing his confidentiality agreement with the company. “If you look at actual metrics, they tell a different story. They’re very likely not seeing growth in higher education.”

    (more…)

  • D2L raises $85 million but growth claims defy logic

    Yesterday D2L announced a second round of investment, this time raising $85 million (a mix of debt and equity) to go with their $80 million round two years ago (see EDUKWEST for a useful roundup of news and article links). While raising $165 million is an impressive feat, does this funding give us new information on the LMS market?

    First, here are the claims by D2L as part of this round of financing, from EdSurge:

    The deal comes on the heels of what the company calls “a year of record growth in the higher education, K-12 and corporate markets.” John Baker, founder and CEO, says the company currently serves 1,100 institutions and 15 million learners–up from 850 and 10 million, respectively, at this time last year. The company also recently opened offices in Latin America, Asia Pacific and Europe.

    That’s a 29% growth in the number of institutions and a 50% growth in the number of learners in just one year. Quite impressive if accurate.

    Yet the company went through a significant round of layoffs in late 2013 that let go more than 7% of its workforce, and according to both LinkedIn data and company statements they have had no significant growth in number of employees over the past year.  (more…)

  • Six Months After Layoffs: No signs of growth at Desire2Learn

    Late last year I wrote a post about Desire2Learn’s laying off more than 7% of the workforce, speculating that something had changed at the company. In particular, I didn’t buy the company line about continued growth.

    In the end, I have trouble believing that these recent cuts are solely based on improving Desire2Learn’s growth without needing to correct for slower-than-expected growth. The arguments made by our sources that these are significant cuts driven by not hitting growth targets are compelling. However, there is no smoking gun that I have found to back up these claims definitively.

    What I do feel confident in saying regarding employee numbers is that there’s more to the story here than just ‘churn’ alongside aggressive hiring. Since the end of the Blackboard patent lawsuit, Desire2Learn has grown at an average of 13 employees per month (140 in Nov 09, 560 in Sep 12, 750 in Nov 13). Yet the numbers might have actually gone down since July 2013.

    After that post, Desire2Learn (through an interview with a local media outlet) further explained the company line about growth with challenges. [emphasis added]

    The past year has included hirings and staff reductions as the developer of online learning software prepares for growth and expansion, says Dennis Kavelman, the Kitchener-based company’s chief operating officer.

    Kavelman stresses that the company is growing, not shrinking, and restructuring to handle the growth resulted in some layoffs.

    (more…)

  • Update: Blackboard and Washington Post change the employee count

    Well that was a major change. As I noted yesterday, Blackboard described its reorganization efforts to the Washington Post for its Saturday profile of the company and CEO Jay Bhatt.

    Blackboard today is completely reorganized, compared with a year ago, a process that required layoffs in some departments and new hires in others, Bhatt said. The company counts roughly 2,200 employees to date.

    This was interesting to me, since in Fall 2012 Blackboard gave information to both the Washington Business Journal and the Washington Post stating that the company had 3,000 employees. I noted this in my post yesterday:

    That is a significant change, if these stories are accurate, going from 3,000 employees to 2,200 in less than 18 months …

    The Washington Post just issued a correction to their story today that changes the numbers significantly:

    Blackboard today is completely reorganized, compared with a year ago, a process that required layoffs in some departments and new hires in others, Bhatt said. The company counts roughly 3,000 employees to date.

    There is almost no explanation for the change in numbers, other than the following:

    An earlier version of this story incorrectly spelled Adrenna, the learning management platform. It also incorrectly stated how many people are employed at Blackboard. This version has been corrected.

    (more…)

  • Blackboard seems to have cut large amount of workforce

    Update: Please see new post with updated information.

    Update: I heard back from the company that part of the discrepancy in numbers is that public statements about employee count may have changed in whether they included the call center employees (which vary seasonally). If I can get some hard numbers from Blackboard, I will publish a new post with more accurate information. For now, please note that the 26% number may be based on inconsistent definitions. Accordingly, I have changed the post title and am bumping this post.

    The Washington Post ran a piece over the weekend about Blackboard’s reorganization efforts since Jay Bhatt took over as CEO.

    Blackboard has upended its corporate structure and strategy behind closed doors since chief executive Jay Bhatt took over the private company a year ago with a mandate to reinvigorate one of the District’s oldest and most recognized technology brands.

    The changes come after years of eroding market share for Blackboard, a pioneer in online learning management software. Bhatt said the changes made in the past year provide a foundation on which to grow the business.

    Michael and I have both noted some of the layoffs that have taken place as well as the reorganization and removal of silos. Alert former employee George Kroner, however, noted on Twitter just how significant the layoffs have been. This nugget from the WaPo story is the key:

    Blackboard today is completely reorganized, compared with a year ago, a process that required layoffs in some departments and new hires in others, Bhatt said. The company counts roughly 2,200 employees to date.

    Compare this to the first story on company layoffs from September 2012, from Bill Flook at the Washington Business Journal. Note that Michael Chasen was still CEO at this point, as Jay Bhatt took over at the end of December 2012.

    In a statement, Blackboard spokesman Matthew Maurer said the company has “seen strong growth this year in terms of revenue and in the acquisition of new businesses that have opened up new markets for us.” The company’s total workforce now stands at 3,000 globally, “even with the recent elimination of a small number of roles,” he said.

    That is a significant change, if these stories are accurate, going from 3,000 employees to 2,200 in less than 18 months – a reduction of more than 26% of the workforce [see update above].

    I’m sure that not all of these losses have come from layoffs, as a fairly significant number of employees have likely left of their own volition. This is fairly typical within companies making such significant changes, however.

    For now, it’s worth noting that there are big changes happening at the two biggest commercial LMS providers (Desire2Learn recently laid off 7% of its workforce).

  • Layoffs at Desire2Learn: Significant or not?

    In a little-reported event the week of Thanksgiving, Desire2Learn let go 28 employees. The only public report I’m aware of comes from The Record out of Desire2Learn’s hometown of Kitchener, Ontario in Canada.

    E-learning company Desire2Learn has cut about 25 workers from its product development department.

    Virginia Jamieson, spokesperson for the Kitchener-based company, said nine per cent of the 280-member product development section was let go. That represents about three per cent of the firm’s total workforce. [snip]

    Since it was founded in 1999, the company has grown to more than 900 [sic] employees in several countries.

    “So it is a small percentage of that, but it happens to be people in Kitchener, which is where our initial growth was, so it may seem bigger than it really is,” Jamieson said.

    While this move might be harsh for those employees affected, it does not sound too significant. But is there more to the story?

    According to Sources

    Michael and I have talked to 10 off-the-record sources and reviewed Twitter, LinkedIn and Glassdoor as we looked into this issue, and the consistent story we heard was that the layoffs may be much more significant, both in number and motivation. After research, we now believe: (more…)

  • Layoffs and reorganization at Blackboard

    Bill Flook, who covers the DC technology scene for Business Journals, just interviewed Blackboard CEO Jay Bhatt about last week’s layoff. The full article can be found here. From a quick read, it looks like Blackboard is executing on two key priorities:

    • Trimming the fat caused by years of acquisitions and redundant operations; and
    • Completing the acquisitions by centralizing core functions, particularly under new management.

    From the article:

    Blackboard Inc. carried out a round of layoffs last week as part of a broader reorganization by CEO Jay Bhatt, the latest in a string of actions aimed at revitalizing the 16-year-old ed-tech behemoth.

    Bhatt, in an interview Tuesday evening, confirmed the job cuts, which he described as “a very small action we took to take some costs out of the business, primarily on things that don’t allow us to get where we need to go.” He declined to specify the number of layoffs.

    As for the priority of trimming the fat, it is now fairly clear that Blackboard is not set to divest any major product lines, but rather will follow a path of centralization. The new management team is a key part of the reorganization plans.

    (more…)