e-Literate

Present is Prologue

Tag: LMS

  • New look at LMS data for US small colleges

    Last fall I mentioned two new non-survey data sources available to track LMS adoption within higher ed. While surveys for subjective, attitudinal information still make sense, surveys of hard data are losing their value over time. Analyses of automatically collected system data place less of a burden on the organizations providing the information, and these analyses also allow a more agile approach to refining the data collection and viewing from different angles. Today Edutechnica released a new report on LMS adoption that demonstrates these benefits.

    When we provided our initial analysis of LMS usage in fall of 2013, one point of feedback that we heard loud and clear is that because our data only included institutions with greater than 2000 enrollments, we excluded a fair number of community colleges, career colleges, and liberal arts colleges. To the credit of those who provided this feedback, they were absolutely correct. Three-quarters of all recognized higher education institutions in the United States have fewer than 2500 FTE – a critical demographic as the majority of universities in the US are of this size or smaller. To more fairly represent LMS usage we needed to include data on smaller schools.

    We are now excited to be able to provide analysis of a data set for institutions with greater than 1000 students.

    The team presents the raw data for schools above 1,000 FTE, calling out some of the differences from their earlier report. But one key view they provided is looking at institutional LMS adoption per school enrollment size.

    Seeing Moodle’s increased usage prompted us to investigate Moodle further. An interesting thing happens below 2500 FTE; Moodle actually exceeds Blackboard’s market  share.  Only after this point do the demographic segments diverge. (more…)

  • The Resilient Higher Ed LMS: Canvas is the only fully-established recent market entry

    For a few years starting in 2009, it seemed one of the best ways to raise VC funds or corporate internal investment was to say “we can beat Blackboard with a new cloud-based platform”. Witness Coursekit / Lore, Instructure / Canvas, OpenClass, LoudCloud Systems, Helix, and even more recently MOOC platforms. There were many articles written as these new systems entered the market, but what if we look back and ask whether the LMS market has actually changed recently? The picture that emerges is one of surprising resiliency by the established LMS providers.

    In fact, I would argue that in the past eight years (at least in North America) the only new system that has fully established itself in the LMS market is Canvas. Note that I have combined WebCT and ANGEL within the Blackboard umbrella, but even these systems established themselves more than a decade ago.

    (more…)

  • Update: Blackboard and Washington Post change the employee count

    Well that was a major change. As I noted yesterday, Blackboard described its reorganization efforts to the Washington Post for its Saturday profile of the company and CEO Jay Bhatt.

    Blackboard today is completely reorganized, compared with a year ago, a process that required layoffs in some departments and new hires in others, Bhatt said. The company counts roughly 2,200 employees to date.

    This was interesting to me, since in Fall 2012 Blackboard gave information to both the Washington Business Journal and the Washington Post stating that the company had 3,000 employees. I noted this in my post yesterday:

    That is a significant change, if these stories are accurate, going from 3,000 employees to 2,200 in less than 18 months …

    The Washington Post just issued a correction to their story today that changes the numbers significantly:

    Blackboard today is completely reorganized, compared with a year ago, a process that required layoffs in some departments and new hires in others, Bhatt said. The company counts roughly 3,000 employees to date.

    There is almost no explanation for the change in numbers, other than the following:

    An earlier version of this story incorrectly spelled Adrenna, the learning management platform. It also incorrectly stated how many people are employed at Blackboard. This version has been corrected.

    (more…)

  • Blackboard seems to have cut large amount of workforce

    Update: Please see new post with updated information.

    Update: I heard back from the company that part of the discrepancy in numbers is that public statements about employee count may have changed in whether they included the call center employees (which vary seasonally). If I can get some hard numbers from Blackboard, I will publish a new post with more accurate information. For now, please note that the 26% number may be based on inconsistent definitions. Accordingly, I have changed the post title and am bumping this post.

    The Washington Post ran a piece over the weekend about Blackboard’s reorganization efforts since Jay Bhatt took over as CEO.

    Blackboard has upended its corporate structure and strategy behind closed doors since chief executive Jay Bhatt took over the private company a year ago with a mandate to reinvigorate one of the District’s oldest and most recognized technology brands.

    The changes come after years of eroding market share for Blackboard, a pioneer in online learning management software. Bhatt said the changes made in the past year provide a foundation on which to grow the business.

    Michael and I have both noted some of the layoffs that have taken place as well as the reorganization and removal of silos. Alert former employee George Kroner, however, noted on Twitter just how significant the layoffs have been. This nugget from the WaPo story is the key:

    Blackboard today is completely reorganized, compared with a year ago, a process that required layoffs in some departments and new hires in others, Bhatt said. The company counts roughly 2,200 employees to date.

    Compare this to the first story on company layoffs from September 2012, from Bill Flook at the Washington Business Journal. Note that Michael Chasen was still CEO at this point, as Jay Bhatt took over at the end of December 2012.

    In a statement, Blackboard spokesman Matthew Maurer said the company has “seen strong growth this year in terms of revenue and in the acquisition of new businesses that have opened up new markets for us.” The company’s total workforce now stands at 3,000 globally, “even with the recent elimination of a small number of roles,” he said.

    That is a significant change, if these stories are accurate, going from 3,000 employees to 2,200 in less than 18 months – a reduction of more than 26% of the workforce [see update above].

    I’m sure that not all of these losses have come from layoffs, as a fairly significant number of employees have likely left of their own volition. This is fairly typical within companies making such significant changes, however.

    For now, it’s worth noting that there are big changes happening at the two biggest commercial LMS providers (Desire2Learn recently laid off 7% of its workforce).

  • Instructure releases their third public security audit

    In the fall of 2011 I made the following argument:

    We need more transparency in the LMS market, and clients should have access to objective measurements of the security of a solution.  To paraphrase Michael Feldstein’s suggestions from a 2009 post:

    • There is no guarantee that any LMS is more secure just because they say they are more secure
    • Customers should ask for, and LMS vendors should supply, detailed information on how the vendor or open source community has handled security issues in practice
    • LMS providers should make public a summary of vulnerabilities, including resolution time

    I would add to this call for transparency that LMS vendors and open source communities should share information from their third-party security audits and tests.  All of the vendors that I talked to have some form of third-party penetration testing and security audits; however, how does this help the customer unless this information is transparent and available?  Of course this transparency should not include details that would advertise vulnerabilities to hackers, but there should be some manner to be open and transparent on what the audits are saying. [new emphasis added]

    Inspired by fall events and this call for transparency, Instructure (maker of the Canvas LMS) decided to hold an public security audit using a white hat testing company, where A) the results of the testing would be shared publicly, and B) I would act as an independent observer to document the process. The results of this testing are described in two posts at e-Literate and by a post at Instructure.

    Instructure has kept up the practice and just released their third public security audit.

    (more…)

  • Layoffs at Desire2Learn: Significant or not?

    In a little-reported event the week of Thanksgiving, Desire2Learn let go 28 employees. The only public report I’m aware of comes from The Record out of Desire2Learn’s hometown of Kitchener, Ontario in Canada.

    E-learning company Desire2Learn has cut about 25 workers from its product development department.

    Virginia Jamieson, spokesperson for the Kitchener-based company, said nine per cent of the 280-member product development section was let go. That represents about three per cent of the firm’s total workforce. [snip]

    Since it was founded in 1999, the company has grown to more than 900 [sic] employees in several countries.

    “So it is a small percentage of that, but it happens to be people in Kitchener, which is where our initial growth was, so it may seem bigger than it really is,” Jamieson said.

    While this move might be harsh for those employees affected, it does not sound too significant. But is there more to the story?

    According to Sources

    Michael and I have talked to 10 off-the-record sources and reviewed Twitter, LinkedIn and Glassdoor as we looked into this issue, and the consistent story we heard was that the layoffs may be much more significant, both in number and motivation. After research, we now believe: (more…)

  • State of the Anglosphere’s Higher Education LMS Market: 2013 Edition

    I shared the most recent graphic summarizing the LMS market in September 2012, and thanks to new data sources it’s time for an update. As with all previous versions, the 2005 – 2009 data points are based on the Campus Computing Project, and therefore is based on US adoption from non-profit institutions. This set of longitudinal data provides an anchor for the summary.

    What I’ve been attempting to do lately is to expand the market definition beyond the US. Last year I used some heuristics:

    LMS_MarketShare_20121018-Home

    (more…)